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NOTHING BUT THE FAQS

WEB STORE ORDERS

When will my order be complete?

At the top the order page there is a campaign date range. Orders will be complete 7-10 business days after the end date.

Can I make changes or cancel my order?

Changes can be made up until the campaign completion date. Send email to sales@thinkittheninkit.com with order number and modification. Credits applied to card accounts can take 48-72 hours to appear on a statement.

If my order is scheduled for pick-up when/where will I receive it?

Each campaign has a coordinator contact that will provide updates on order status. To find out whom your contact is send an email to sales@thinkittheninkit.com

I don’t want to enter my credit card information. What should I do?

We can manually process credit cards on the back end and add orders to the system.

My credit card is declining. What might be the cause of that?

Billing address and zip code must match the credit card account.

Our organization is tax exempt. Why am I being charged sales tax?

Sales tax has to be charged to the owner of the credit card. The only way to avoid is to use an account tied to the organization with the tax exempt status.

What size should I order?

Each manufacturer has slightly different cuts. If you are a local customer we have size samples available at our retail store. Otherwise we have size charts that can act as guides.

VOLUME ORDERS

Do you have order minimums?

We take orders of all sizes and take the same level of care with them all.

What is your standard turnaround time?

Most orders take 7-10 business days to complete. That is from the time we have a confirmed order to completion.

Is rush service available?

Depending on the production schedule, often rush service is available. An additional fee may apply to the order, and it is case specific.

Do you have samples available?

We absolutely understand fit is a big part of purchasing apparel and quality is a big factor for promotional products. We do our best to have hundreds of options on hand to look at but could bring in anything for you to see. Occasionally there may be a charge but we do our best to limit those circumstances.

What are the office hours?

We are open from 8am-6pm from Monday-Friday. Weekend hours are available by appointment.

GENERAL QUESTIONS

What are the office hours?

We are open from 8am-6pm from Monday-Friday. Weekend hours are available by appointment.

How to get to Think it Then ink it?

We’re located at 515 Commerce Parkway, Verona, WI 53593. Need directions? Here’s a map.

Where to Get T-Shirts Printed in Madison?

Think it Then ink it specializes in screen printing and embroidery services in and around Madison, WI.

How to order shirts in Madison?

Simply call Think it Then ink it or fill out our contact form to get started with your screen printing order today.

What is Think It Then Ink It’s phone number?

608-845-5300.

Who does embroidery in Madison?

Think it Then ink it does! Contact us or call us today at 608-845-5300.

Is Think it Then ink it involved in the community?

Our shirts and products can be found in all walks of life. We are proud to support various events throughout the year in our area.

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